Privacy Policy

Effective Date: 13.06.2025

At V & A Imports Pty Ltd (Onex.com.au) we value your privacy and are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose your personal data when you use our services.

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SECTION 1 – What We Do With Your Information

When you provide us with personal details to complete a transaction, verify your payment method, place an order, arrange delivery, or return an item, we interpret this as your consent for us to collect and use your information solely for that purpose.

If we need your personal information for another reason, such as marketing, we will either:
• Ask for your express consent, or
• Provide you with a clear option to decline.

Withdrawing Your Consent:
You may withdraw your consent at any time by contacting us at orders@onex.com.au. This will stop us from further using or disclosing your information, unless legally required.

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SECTION 2 – Collection of Personal Information

We may collect personal information including (but not limited to) your name, contact details, billing/shipping address, IP address, payment information, and your interaction with our website. This may occur when you:
• Make a purchase
• Register an account
• Contact us
• Subscribe to marketing
• Interact with our site or social media

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SECTION 3 – Disclosure of Personal Information

We may disclose your information:
• To comply with Australian laws or regulations
• If you breach our Terms of Service
• To trusted third-party providers assisting in operating our services

We do not sell your information to third parties.

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SECTION 4 – Shopify

Our store is hosted by Shopify Inc., which provides our e-commerce platform.

Your data is stored securely via Shopify’s servers, databases, and applications. Shopify maintains secure servers protected by firewalls.

For more details on Shopify’s handling of personal data, please refer to Shopify’s Privacy Policy.

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SECTION 5 – Third-Party Services

Third-party providers used by us will only collect and use your information to the extent necessary to provide their services.

Note: Some providers (e.g., payment processors) may be located in or operate out of different jurisdictions. If you proceed with a transaction involving them, your data may become subject to their local laws.

We recommend reviewing the privacy policies of third-party providers you interact with through our site.

External Links:
Our site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

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SECTION 6 – Security

We take reasonable precautions and use industry best practices to protect your information from being lost, misused, accessed, altered, or destroyed.

Credit card data is encrypted using SSL technology and stored with AES-256 encryption. While no method is 100% secure, we adhere to PCI-DSS standards and regularly update our practices.

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SECTION 7 – Age of Consent

By using this site, you confirm that you are:
• At least the age of majority in your state or territory, or
• You have given us consent to allow any of your minor dependents to use this site.

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SECTION 8 – Changes to This Privacy Policy

We may update this policy as needed. Changes take effect immediately upon posting to the site.

If material changes occur, we will notify you here to keep you informed about how your data is handled.

If V & A Imports Pty Ltd (Onex.com.au) is acquired or merged, your information may be transferred to the new owner to ensure service continuity.

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SECTION 9 – Contact Us

For access, corrections, complaints, or more information, please contact our Privacy Officer:

Email: orders@onex.com.au
For warranty: warranty@onex.com.au
Australia-Head Office:
1/23 Copper Street,
Campbellfield, VIC 3061
Australia

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